Welcome to Al Maha Hypermarket. By accessing or using our website, products, or services, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

1. General Use

This website is operated by Al Maha Hypermarket for both wholesale and retail customers.

By using our services, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

We reserve the right to update, modify, or change these terms without prior notice. Continued use of the website indicates acceptance of the revised terms.

2. Account Registration

Customers may be required to create an account to place orders.

You are responsible for maintaining the confidentiality of your account credentials.

Al Maha Hypermarket is not responsible for unauthorized access due to negligence in safeguarding login details.

3. Products and Pricing

All products listed are subject to availability.

Prices are displayed in local currency and may change without notice due to market conditions.

Discounts, promotions, and seasonal offers may be subject to additional terms.

We strive for accuracy, but errors in descriptions, images, or pricing may occur. In such cases, we reserve the right to correct, modify, or cancel the order.

4. Orders and Payments

Orders can be placed online, in-store, or through customer support.

Accepted payment methods include cash, debit/credit cards, and approved digital payment gateways.

For wholesale orders, advance payment or a security deposit may be required.

We reserve the right to cancel orders due to stock unavailability, payment issues, or suspected fraudulent activity.

Once confirmed, orders cannot be canceled unless agreed by our management.

5. Delivery and Shipping

Delivery timelines depend on location, product availability, and order size.

Delivery charges, if applicable, will be displayed at checkout.

Al Maha Hypermarket is not liable for delays caused by third-party courier services or circumstances beyond our control.

Customers must provide accurate shipping details; errors may result in additional costs or failed deliveries.

Delivery is considered complete once goods reach the provided address.

6. Returns, Exchanges, and Refunds

Perishable goods (fruits, vegetables, meat, and frozen items) are non-returnable unless defective or damaged upon delivery.

Non-perishable items may be returned or exchanged within 7 days of purchase if unused, unopened, and in original packaging.

Refunds will be processed via the original payment method within 5–10 business days after approval.

Customers must provide proof of purchase (receipt or invoice) for all returns or exchanges.

7. Wholesale Purchases

Wholesale prices apply only to bulk purchases that meet the minimum quantity requirements set by Al Maha Hypermarket.

Wholesale orders may involve special delivery terms, bulk packaging, or payment conditions.

Business customers are responsible for verifying their order details before confirmation, as returns for bulk orders may not be permitted.

8. Promotions and Discounts

Promotions, coupons, and discounts are subject to validity periods and conditions.

Offers cannot be combined unless explicitly stated.

Al Maha Hypermarket reserves the right to cancel promotions at any time without prior notice.

9. User Responsibilities

You agree not to misuse our website by uploading harmful content, engaging in fraudulent activities, or violating applicable laws.

You are responsible for ensuring your orders comply with local laws and regulations.

Any misuse of accounts or false information provided may result in suspension or termination of access.

10. Prohibited Uses

You may not use our website for:

Illegal or unauthorized purposes

Spamming, hacking, or spreading viruses

Collecting or storing personal data of other users without consent

Misrepresentation of identity or business details

11. Intellectual Property

All content, including text, images, graphics, logos, and product descriptions, belongs to Al Maha Hypermarket and is protected by copyright laws.

You may not copy, modify, or redistribute content without prior written consent.

12. Limitation of Liability

While we ensure product quality and reliable service, Al Maha Hypermarket is not liable for indirect, incidental, or consequential damages.

Our liability is limited to the value of the product purchased.

We are not responsible for losses due to misuse, improper storage, or delays outside our control.

13. Cancellations

Customers may request cancellation of orders before dispatch. Once shipped, cancellations are not permitted.

Al Maha Hypermarket reserves the right to cancel or refuse orders at its discretion.

14. Privacy and Data Protection

Your personal data is collected and processed according to our Privacy Policy.

By using our website, you agree to the collection and use of your data for order fulfillment and service improvement.

15. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of [Insert Country/Region].

Any disputes shall be resolved amicably; if not possible, they will be subject to the jurisdiction of the courts in [Insert Location].

16. Contact Information

For inquiries or concerns about these Terms and Conditions, please reach us at:

Email: almahabisya@gmail.com

Phone:91 94961778

Address:sulthanate of Oman,Muscat,Muttrah,Ruwi,112,369